We offer a 30-day return window from the date of purchase. If you're not completely satisfied with your purchase, you can return eligible items for a refund.
This policy does not affect your statutory rights.

Please fill out the returns form enclosed with your order and place it in the original packaging, then affix the prepaid postage label to the outside of the package.

You can take the package to your nearest post office or parcel post box, alternatively you can arrange for Royal Mail to collect the parcel (see www.royalmail.com/collection - please note that Royal Mail may charge a fee for this service).

If you have any queries you can contact us.

You can also call us Monday - Friday 8.30am - 5pm on 0345 3700 380.

All our items are eligible for return unless otherwise specified.

Returned items must be:

• Unused and in original condition
• In original packaging with tags and labels attached
• Returned within 30 days of purchase

Returns cost £2.00 which will be deducted from your refund, this does not apply to faulty, damaged or incorrect items.

We aim to process all returns within 5 working days of receipt, however, during peak periods this may be slightly longer.

If your item is faulty, damaged or incorrect then please state this clearly on the returns form and the returns fee will not be applied.

Email: [email protected]
Telephone: 0345 370 0 380
Address: Warwick House, St James Road, Brackley, NN13 7XY

Our Customer Service Department operates between 8.30am - 5.00pm Monday to Friday.

Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity.