Please note that due to current Government COVID guidance we are operating with reduced staffing across our entire operation. We are processing all returns as fast as we can, but please be aware that these may take up to 2 weeks from receipt into our warehouse. We are also aware that some parcels returned via Royal Mail are taking longer to reach us, so please allow up to three weeks to receive your refund or replacement products. We are sorry for any inconvenience that this may cause and thank you for your patience.
Our returns period is 30 calendar days. Returns are processed in strict chronological order. We aim to process all returns within 5 working days of receipt, however during peak periods this may increase to 10 days.
Please order in the confidence it will be possible to return your item to us as long as the item remains unworn and in the original condition and packaging.
We offer FREE returns on footwear orders to UK mainland. If you have placed a footwear order to a mainland UK delivery address you will receive a free returns label with your order.
Please follow the instructions on the returns form enclosed with your order. FREE returns are not available on footcare items or for deliveries outside UK mainland.
Always ensure you include the returns slip from the bottom of your Invoice/Receipt when returning goods, we are unable to process any returns without this.
You must take reasonable care of the item(s) and must not use them. An item may only be returned if it is in the exact condition in which it was delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly. These include products that you have unsealed or opened.
Returned goods remain your risk and responsibility until they are received by Simply Feet. We strongly recommend that you use one of the Royal Mail’s premium services which are traceable or require a signature on delivery.
Exchanges and Refunds
Our Customer Service Department will decide, after discussion with you, whether Simply Feet will replace any defective or undelivered goods or issue a refund for the purchase price.
No refunds will be made unless the goods are returnable and we have received them back in the exact condition in which they were delivered within 30 calendar days of your delivery.
Once goods have been received by Simply Feet at the returns address a refund will be processed to your credit card. Please allow up to 10 days for this process to be completed.
Please note that credit card companies will only allow refunds to be made to the card used to pay for the original order and that it can take as long as 7 working days for a refund to be acknowledged by your credit card company.
Your statutory rights are not affected by anything contained in this Section.
Our Customer Service Contact Details
Email: [email protected]
Telephone: 0345 370 0 380
Address: Warwick House, St James Road, Brackley, NN13 7XY
Our Customer Service Department operates between 8.30am - 5.00pm Monday to Friday.
Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity.