You must take reasonable care of the item(s) and must not use them. An item may only be returned if it is in the exact condition in which it was delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly. These include products that you have unsealed or opened.
Item(s) may be returned by post. Always include the returns slip from the bottom of your Invoice/Receipt when returning goods, we are unable to process any returns without this. This also applies to footwear orders over £40 where we will supply you with a FREE prepaid postage label.
Returned goods remain your risk and responsibility until they are received by Simply Feet. We strongly recommend that you use one of the Royal Mail’s premium services which are traceable or require a signature on delivery.
Exchanges and Refunds
Our Customer Service Department will decide, after discussion with you, whether Simply Feet will replace any defective or undelivered goods or issue a refund for the purchase price.
No refunds will be made unless the goods are returnable and we have received them back in the exact condition in which they were delivered within fourteen working days of your delivery.
Once goods have been received by Simply Feet at the returns address a refund will be processed to your credit card. Please allow up to 10 days for this process to be completed.
Please note that credit card companies will only allow refunds to be made to the card used to pay for the original order and that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Your statutory rights are not affected by anything contained in this Section.
Our Customer Service Contact Details
Telephone: 0345 370 0 380
Address: PO Box 7052, Brackley, NN13 7WS
Our Customer Service Department operates between 8.00am - 5.30pm Monday to Friday.
Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity.